Terms & Conditions
1. SHIPPING POLICY
We ship within Australia Only. Shipping charge is $15 for orders under 10kg and $45 for orders equal or over 10 kg GST-exclusive. Shipping time frame by TNT is 1-7 business days.
Onsite Installation Service is available for specific regions, please contact us to check eligibility.
2. RETURN & REFUND POLICY
Software subscription is not refundable. Termination is possible with 30-day notice. No extra termination fee.
Software Licence Agreement
Hardware Return Policy:
1. Goods can be returned due to manufacture faults with full evidence and original invoice accompanied.
2. 'Change of Mind' return request must meet below criteria and will attract 20% restocking fee:
2.1 only within 14 days of purchase;
2.2 only if the product is unused and is in its original packaging;
2.3 only when accompanied with a valid tax invoice;
2.4 2Dfire is not responsible for any return postage costs.